Lead Certified Medical Assistant (MA) or Registered Medical Assistant (RMA

Practice Operations

• Collaborates in establishing the procedures and guidelines for quality services in the department. Works with physicians/practitioners to assess specialty needs for support.
• Assures that the appointment scheduling processes are meeting the needs of patients and providers.
• Schedules staff and resources to deliver services.
• “Troubleshoots” daily operational issues and problem solves with staff for an acceptable solution. Refers issues to the Practice Manager as appropriate.
• Maintains own professional competence through Continuing Education.

Clinical Support Responsibilities

• Performs basic administrative medical assisting functions and monitors patient appointments.
• Prepares patients for examinations, procedures and treatments, and assists with examinations, procedures and treatments.
• Utilizes accepted and established processes and procedures of care in interactions with all patients, to include: obtaining and documenting patient history, symptoms, vital signs, and responses to interventions, and all other areas of the patient screening process, as well as reporting progress to providers.
• Demonstrates the skills necessary to provide age-appropriate care to the populations served.
• Prepares and maintain examination and treatment areas, and creates and maintains the patient care environment to include: meeting all safety standards, maintaining cleanliness and inventory of supplies and sterility/cleanliness of equipment.
• Complies with quality assurance practices
• Collects and processes patient specimens, and screens and follows up patient test results.
• Performs diagnostic POCT testing.
• Prepares and administers medications and immunizations.
• Maintains medication and immunization records.
• Recognizes and responds to emergencies.
• Coordinates patient care information with other health care providers.
• Schedules surgeries, provides correct paperwork to patient and surgical services.
• Obtains pre-certification for patient procedures.
• Pre-certifies surgeries, MRI’s CT’s and any other ancillary tests, as necessary.
• Completes and processes referrals for Women’s Health provider’s patients.
• Schedules ultrasounds with Radiology.
• Performs 9n-room support for surgical procedures (i.e. IUD insertions, biopsies, colposcopies, cryotherapy for wart remove, etc.)
• Books surgical procedures for cases with the operating room.
• Travels between sites daily to deal with early cases before scheduled clinics.

Receptionist Duties

• Answers the phone, taking clear and legible messages, and forwards, as appropriate.
• Answers incoming lines and schedules patients.
• Provides assistance, guidance and direction to all visitors and callers.
• Schedules and cancels appointments for patient following practice protocol.
• Retrieves demographic and insurance information from new patients, and updates demographic and insurance information on existing patients, as necessary.
• Answers routine billing questions, seeking assistance as necessary, in order to address all inquiries in an accurate and timely manner.
• Ensures payments at time of service, as appropriate, and issues receipts, as requested.
• Places transcription in charts, copies medical records, and pulls and files charts.

Staff Development

• Supervises and leads assigned staff.
• Monitors staff performance according to agreed expectations and coaches for improved performance.
• Assists Practice Manager with performance reviews.
• Promotes career development for staff according to individual and organizational needs.

Leadership, Demonstrated by:

• Challenging the process and using data from surveys, reports and emerging needs to look for opportunities for improving services.
• Supporting the vision and enlisting others’ support for achieving the vision.
• Enabling staff by building cooperative goals and relationships of mutual trust. Empowering staff to make decisions and feel a sense of ownership for the work.
• Modeling the values and principles of leadership espoused by the organization and setting an example for how work and goals are accomplished.
• Recognizing the contributions of staff and celebrating accomplishments.
• Ensuring all training is completed and staff aware of duties and workflows.
• Assigning duties to staff daily.
• Tracking attendance through the NLH attendance policy, speaking with manager regarding disciplinary issues.
• Scheduling staff and resources to deliver services.
• Working with Practice Manager to deliver yearly evaluation and goals to staff.
• “Troubleshooting” daily operational issues and problem solving with staff for an acceptable solution. Referring issues to the Manager and Patient Access Supervisor