Full Position Description
President and Chief Executive Officer, New London Hospital
The President and CEO of New London Hospital will report to the Dartmouth-Hitchcock Health (D-HH) CEO (or her/his designee) and to the New London Hospital Board of Trustees Chair. The President and CEO will have overall responsibility for ensuring that the mission and strategic objectives of New London Hospital are achieved in an efficient, effective and high-quality manner, consistent with the health needs of the hospital’s service area and the strategic objectives of the Dartmouth-Hitchcock Health (D-HH) System. The CEO may also be assigned other leadership responsibilities with the D-HH System. Ultimately, the CEO will be employed by Dartmouth-Hitchcock (D-H) through a management contract with New London Hospital. The D-HH CEO, working collaboratively with the New London Hospital Board of Trustees will establish goals with the New London Hospital CEO and will evaluate and compensate the New London Hospital CEO following recommendations from the New London Hospital Board of Trustees.
- Ensures the development, implementation and effectiveness of NLH quality programs focused on providing high quality and safe care to patients and families.
- Ensures alignment of NLH’s quality programs with the D-HH System quality goals.
- Promotes and ensures a culture of exceptional services and care.
- Promotes the development and design of appropriate organization-wide quality and performance initiatives.
- Oversees the performance and management for quality improvement capacity at all levels for management and employees.
Community Relations and Development:
- Recognizes, understands and promotes the value proposition of NLH to the community.
- Understands NLH’s importance to the vibrancy of the diverse communities it serves and the support provided from community members and business leaders.
- Maintains contact with individuals and businesses that contribute to the organization on a regular basis.
- Develops and implements an NLH public relations and development program.
- Develops relationships with outside organizations, including the medical community, referring physicians, and the media.
- Builds strong collaborative relationships with a broad base of constituents.
- Listens to patients, volunteers, donors and the community in order to improve services and generate community involvement.
- Ensuring community awareness to the response to community needs.
- Serves as chief spokesperson for NLH and maintains a highly visible presence in the community, assuring proper representation of NLH and the health system.
- Initiates, develops, and maintains cooperative relationships with key constituencies.
- Works with legislators, regulatory agencies, volunteers and representatives of the not-for-profit sector to promote legislative and regulatory policies that encourage a healthy community and address the issues of NLH’s constituencies.
- Promotes a working environment of engagement, excellence, external and internal collaboration and professional standards for the organization. Builds accountability into the culture. Is an approachable and community-focused leader.
- Is committed to sustaining an infrastructure to recruit, train and mentor current and future NLH leaders.
- Collaborates with NLH and D-HH leadership, as needed, for employment related workforce management issues (interviewing, hiring, recognizing, disciplinary process, performance improvement).
- Creates and supports a climate in which the leadership team is able to attain consistent, highly effective performance.
- Maintains and oversees the internal management system of key performance indicators to monitor staff activity and performance against goals; holds self and others accountable for meeting strategic objectives.
- Develops goals and action plans related to improving employee engagement.
- Creates and communicates a shared vision of organizational and operational excellence; connects NLH goals to departmental and individual contributions.
D-HH System Integration:
- The CEO will actively participate in D-HH System leadership forums and bring the perspective of NLH and its community to those discussions.
- Works in collaboration with D-HH System leaders to optimize and integrate system functions to enhance quality, cost effectiveness and customer service for NLH and its patients, staff and community.
- Promotes the integration of clinical and administrative services across the D-HH System while ensuring the needs of NLH are met.
- Oversees and is accountable for the development and implementation of an annual budget in consultation with NLH and D-HH staff for review by the NLH Finance Committee and approval of the Board and the D-HH System.
- Utilizes effective control systems in managing the financial resources of NLH
- Promotes programs and services that are produced in a cost-effective, high quality manner.
- Understands critical access hospital reimbursement and the implications for clinical services planning.
- Works with the Board and D-HH to ensure financial resources to support short and long-term goals.
Program, Services and Planning:
- Directs the activities of NLH to achieve its mission in the provision of hospital inpatient and outpatient services, primary care and specialty care, and community health programs.
- Develops and maintains effective relationships with the medical staff.
- In conjunction with the NLH Board and D-HH System leadership, develops and annually updates the NLH strategic plan to advance the organization’s mission and objectives, including its community needs assessment, goals, objectives, and priorities and will ensure the NLH strategic plan is aligned with D-HH strategic priorities.
- Champions, oversees and promotes high quality, exceptional care and service to the community.
- Organizes the functions of NLH through appropriate delegation of duties; provides for effective methods of communication throughout the organization.
- Remains informed of and communicates to the Board external environmental conditions, events and issues that may affect the health status of the community and future direction of NLH.
- Participates in community, state, and national forums, which promote improvement in relevant health care services and delivery systems.
- Promotes coordination and collaboration with other D-HH system members and community organizations.
- Promotes staff participation in the areas of community education, student education, and research.
- Ensures appropriate training and education are available and utilized.
- Continually seeks new knowledge and improvement of abilities and skills central to effective, evidence-based leadership.
- Remains knowledgeable in current and possible future practices, trends, and other information affecting the industry and the business sector.
- Develops and implements continuous improvement initiatives, better business practices and an organizational structure that will optimize performance and operating results.
- Consistently shares knowledge with others and openly seeks opportunities for self and others to increase skills to enhance outcomes.
Policy, Regulatory and Governance
- Implements Board-established policies and functions as liaison between the Board and staff.
- Participates in board member selection and orientation, responsible for board development, education and guidance.
- Participates regularly in leadership, organizational, affiliate and trade association meetings and represents NLH with regard to patient and industry advocacy.
- Provides for the development and application of programs and professional practice standards consistent with industry norms, regulation requirements, and accreditation standards.
- Is responsive to the changing political, social, and demographic context and demonstrates the capability to change quickly and adapt in the face of emerging challenges and opportunities.
- Helps the Board articulate its own role and accountabilities and that of its committees and individual members, and helps evaluate performance regularly.
- Collaborates with partners within the D-HH system.
- Works with the Board Chair to enable the Board to fulfill its governance functions and facilitates the optimum performance of the Board, its committees and individual Board members.
- With the Board Chair, focuses Board attention on long-range strategic issues.
- Manages the Board’s due diligence process to assure timely attention to core issues.
- Recommends volunteers to participate on the Board and its committees.
- The CEO will perform his/her duties, consistent with the role of CEO of a critical access hospital that is a member of a regional health system, competently and in an appropriate professional manner. The CEO will comply with all duly adopted policies and rules of NLH and D-HH and other relevant policies.
- Communicates NLH’s Mission, Vision and Values.
- Adheres to NLH’s Ethics and Corporate Compliance Plan and Safety Program.
- Performs all duties in a safe manner.
- Master’s Degree in health administration, public health, or related field.
- A minimum of five (5) years’ experience in a senior level health care leadership or administrative position required. Candidates will be reviewed based on experience, demonstrated performance and potential.
COMPETENCIES (Skills, Attributes, Behaviors):
- Demonstrates high integrity and ethics.
- Engagement: Ability to lead and participate as a member of a diverse team. Is inclusive in leadership approach to communication and decision-making.
- Strong financial acumen and knowledge of health care finance.
- Effective communication: Ability to communicate effectively with diverse constituencies. Excellent oral and written communication skills. Exhibits high degree of comfort in speaking before small and large groups, government and regulatory bodies.
- Understands relationship and cultural aspects of a community hospital working within a larger matrixed health system and associated responsibilities of self and team.
- Appreciates the multiple regions served, their characteristics and demographics and unique aspects of working within a rural healthcare environment.
- Balanced decision making: Proven ability to be objective and evaluate the different aspects of a situation, makes ethical decisions and maintains balance between the needs of oneself, others, NLH and the D-HH System.
- Conceptual thinking: Demonstrated ability to identify and evaluate resources and plan for their utilization throughout the execution of comprehensive, long-range plans.
- Change management: Demonstrated ability and experience in leading change within organizations and matrixed systems. Serves as change agent and is nimble and resilient to change.
- Creativity: Possesses the ability to adapt traditional methods, concepts, models, designs, technologies, or systems to new application; or the ability devise new approaches to make improvements or solve problems. Exhibits an entrepreneurial-minded approach to developing programs, services and strategies.
- Emotional control: Proven ability to maintain a rational and objective demeanor when faced with stressful or emotional situations; ability to act objectively, rather than impulsively or emotionally.
- Evaluating others: Makes realistic and accurate judgments about others to evaluate their strengths and weaknesses, and to understand their manner of thinking, acting and behaving.
- Objective listening: Possesses the ability to listen to many points of view without judgment or bias.
- Monitoring others: Ability to focus on the actions and decisions of others in a practical way to identify both success and mistakes; the ability to identify the causes of success and failure in an objective and accurate manner.
- Gaining commitment: Demonstrates the ability to develop and invoke a self-starting attitude in employees in their pursuit of goals and to provide them with practical, concrete ideas and methods by which they can achieve their goals.
- Evidence-based decision making: Demonstrated experience and proficiency with data and facts. Analyzes data and uses data to make informed decisions. Challenges data to ensure integrity of facts and analysis prior to making decisions.
- Information Technology: Experience and working knowledge of healthcare financial, clinical, operational and human resources systems, including electronic medical record. Proficient with use of Microsoft Office and related products, including MS Excel, PowerPoint and Outlook.
ESSENTIAL JOB REQUIREMENTS:
All employees working in non-direct service (office, clerical) positions must be able to meet, with or without reasonable accommodation, the following essential job requirements:
- Must have the ability to plan, organize, develop, implement and interpret the programs, goals, objectives, policies and procedures of the services provided.
- Must have the ability to cope with the mental, emotional and physical stress of the position.
- Must have the ability to move intermittently throughout the workday.
- Must be able to crouch, stoop, twist and reach above and below waist level.
- Must have the ability to lift, push, pull or carry a minimum of 30 pounds and be able to move the weight a distance of five feet.
- Must possess adequate manual dexterity to operate office equipment appropriate to the job description.
- Must possess adequate eyesight.
- Must have the ability to speak, write and read the English language in an understandable manner.
- Must have adequate transportation.
- Must have the ability to sit for extended periods of time.
This position description serves as an integral part of each job brief but in no way represents all duties or accountabilities required of this position for New London Hospital.